Support
Support
20 plugins, one person answering the email. If something is not working, tell us what you did and what happened and we will get to it.
Installation
Where plugins install, how to get your host to rescan, and what to do when a plugin does not appear.
System requirements
macOS versions, architectures and host compatibility.
FAQ
Licensing, updates, refunds and the questions we are asked most.
Contact
Email support@signaturealgorithms.com. One person reads it, and answers.
Contact
support@signaturealgorithms.com
The more you can tell us the faster this goes: your host and its version, your macOS version, the plugin and its format, and what you did just before it went wrong.
If a plugin will not authorise, say which email address you bought with — it is the only thing we need to look up an order.
Frequently asked
- Which formats do you support?
- VST3 and Audio Unit, on macOS, as universal binaries for Apple Silicon and Intel. A standalone application is built for our own testing but is not part of the product and is not installed.
- Is there a Windows version?
- Not currently. Our plugins are built and validated on macOS. We will say so here when that changes rather than listing Windows before it works.
- Do you support AAX / Pro Tools?
- Not currently. The build system has an AAX target, but it requires Avid's SDK and we have not shipped a signed AAX build. We will not list a format we have not shipped.