Support
Support
22 plugins, one person answering the email. If something is not working, tell us what you did and what happened and we will get to it.
Installation
Where plugins install, how to get your host to rescan, and what to do when a plugin does not appear.
System requirements
macOS versions, architectures and host compatibility.
FAQ
Licensing, updates, refunds and the questions we are asked most.
Contact
Email support@signaturealgorithms.com. One person reads it, and answers.
Contact
support@signaturealgorithms.com
The more you can tell us the faster this goes: your host and its version, your macOS version, the plugin and its format, and what you did just before it went wrong.
If a plugin will not authorise, say which email address you bought with: it is the only thing we need to look up an order.
Frequently asked
- Which formats do you support?
- AU, VST3 and AAX on macOS, as universal binaries for Apple Silicon and Intel: every plug-in's own installer on the Downloads page carries all three, and you choose which to install. A standalone application is built for our own testing but is not part of the product and is not installed.
- Is there a Windows version?
- Yes. Every plug-in has a 64-bit Windows installer with VST3 and AAX, on the Downloads page.
- Do you support AAX / Pro Tools?
- Yes, on macOS: every plug-in's own installer on the Downloads page includes a PACE-signed AAX for Pro Tools, beside AU and VST3. The Windows installers carry one too.